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Centralized Operations Manager
2 months ago
We are seeking a highly skilled Centralized Operations Manager to join our team at the Edward M. Kennedy Community Health Center, Inc. in Worcester, Massachusetts.
Job SummaryThe Centralized Operations Manager will provide oversight for day-to-day operations and personnel in our Referrals and Insurance Outreach Departments. This role is responsible for measuring efficient and effective operations performance, accuracy of data collection, tracking, and analysis, and implementing strategies to enhance productivity.
Key Responsibilities- Hire, train, and supervise staff, providing ongoing coaching and performance evaluations.
- Monitor and adjust operations, programs, and facilities to meet standards.
- Ensure adequate staffing for optimal departmental management and resource use.
- Develop and implement policies, procedures, workflows, and schedules to maximize efficiency.
- Create and analyze performance reports to identify trends and improve operations.
- Generate productivity reports and present recommendations to oversight committees.
- Maintain high staff productivity and customer service for an enhanced patient experience.
- Participate in committees and quality improvement teams, collaborating across departments.
- Assist leadership in compliance with regulatory agencies and accrediting bodies.
- Contribute to the annual budget process with data-driven recommendations.
- 4+ years supervisory experience in ambulatory healthcare is preferred.
- 2+ years in Insurance/Payor Management and/or Referrals.
- Knowledge of health center workflows for back-office operations.
- Excellent communication and culturally appropriate customer service skills.
- Patience, flexibility, and adaptability.
- Accurate data entry, clerical, and typing skills.
- Ability to manage multiple assignments in a fast-paced environment.
- Availability to work weekends and holidays.
- Bilingual skills preferred.
- Competitive salary based on related experience
- Medical insurance starts on first day of employment.
- Generous time off packages
- Dental and Vision insurance
- 403b Retirement Plan with employer match
- Flexible Spending Accounts
- Employee Assistance Program