Ticket Office Coordinator

2 months ago


Manassas, Virginia, United States Commonwealth of Virginia Full time
About the Position

The Commonwealth of Virginia is seeking a highly skilled and experienced Ticket Office Supervisor to join our team at the Hylton Performing Arts Center. As a key member of our operations team, you will be responsible for supervising certain aspects of ticket office operations within established guidelines and policies.

Key Responsibilities
  • Supervise event and day-to-day operations of the ticket office, ensuring seamless execution of ticket sales, customer service, and event management.
  • Coordinate with the Ticket Office Manager to schedule staff and oversee ticket office operations during peak periods.
  • Handle patron complaints and concerns regarding ticketing, providing exceptional customer service and resolving issues promptly.
  • Supervise wage employees in ticket selling operations, providing training and guidance to ensure high-quality service.
  • Primary ticket office contact for Resident Arts Partners (RAPs) and secondary contact for rental clients, ensuring effective communication and coordination.
  • Create events in the ticketing system, add price codes, and modify events as needed, ensuring accurate and timely execution.
  • Assist in creating and maintaining subscription databases and historical records, generating reports as required.
  • Pull mailing lists and generate reports as needed, providing valuable insights to support marketing and sales efforts.
  • Primary contact with RAPs, rental clients, and Hylton Presents performers to coordinate merchandise sales, ensuring accurate records and timely deposits.
  • Assist in overseeing daily ticket office operations, particularly in the absence of the Ticket Office Manager.
Requirements
  • High school diploma or equivalent combination of education and experience.
  • Considerable ticketing experience, with some experience in a leadership role.
  • Demonstrated supervisory experience, with a proven track record of leading a team in a fast-paced environment.
  • Experience in a higher education setting, with a strong understanding of the industry.
  • Working knowledge of computerized ticketing and reporting systems, including Windows-based programs and Microsoft Excel and Access.
  • Proven supervisory skills in leading a staff in a ticket operation, with a focus on customer service and team management.
  • Ability to remain calm under pressure and exhibit exceptional customer service skills.
Preferred Qualifications
  • Bachelor's degree in a related field, such as business administration or marketing.

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