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Customer Service Liaison

2 months ago

Louisville, Kentucky, United States Pyramid Consulting Full time

Job Summary: We are seeking a highly skilled Customer Service Liaison to join our team at Pyramid Consulting, Inc. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the Healthcare Industry.

Key Responsibilities:

  • Interface with customers and internal stakeholders to resolve a variety of service-related issues and concerns.
  • Manage and prioritize customer inquiries, providing timely and effective solutions to ensure high levels of customer satisfaction.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance the customer experience.

Requirements and Qualifications:

  • 1+ years of experience in a customer-facing role, preferably in the Healthcare Industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.

What We Offer:

  • A competitive hourly rate of $17.50.
  • A comprehensive benefits package, including health insurance, 401(k) plan, and paid sick leave.

About Us:

Pyramid Consulting, Inc. is a leading provider of consulting services to the Healthcare Industry. We are committed to delivering exceptional service and support to our clients, and we are seeking a highly skilled Customer Service Liaison to join our team.