Technical Support Specialist

1 day ago

Saint Paul, Minnesota, United States Trane Technologies Full time
Join Our Team as a Technical Support Engineer

We are seeking a highly skilled Technical Support Engineer to join our team at Trane Technologies. As a Technical Support Engineer, you will play a critical role in providing technical support and expertise to our customers and internal teams.

Key Responsibilities:
  • Provide technical support and expertise to customers and internal teams through phone, email, and on-site visits.
  • Assist with product development through use case analysis and ad hoc testing efforts.
  • Develop and maintain product knowledge databases to support technical support and field personnel.
  • Author product defects and work with internal stakeholders to prioritize fixes.
  • Support callers with technical problem-solving of building automation systems and HVAC controls.
  • Use software tools for call tracking and knowledge retrieval.
  • Assist directly with field/customer projects, including programming and commissioning.
  • Lead field issue escalation review and assignment meetings.
  • Create and publish software service alerts for field awareness.
  • Author and/or review product literature and assist with training classes.
Requirements:
  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or closely-related technical field.
  • Minimum of 5+ years of directly applicable HVAC/automation experience.
  • 5+ years working with or troubleshooting building automation protocols is required (BACnet, Lon, Modbus).
  • Experience with YABE, Wireshark, and other comm troubleshooting tools.
  • Experience with IP Networking preferred.
  • Experience with or willingness to learn HVAC and Building Automation Systems.
  • Experience in a technical support or customer service role preferred.
  • Excellent verbal and written communication skills.
  • Ability to meet short- and long-term deadlines.
  • Ability to work both autonomously and in a team environment.
  • Maintain a pleasant and positive attitude with internal and external customers.
  • Demonstrate good decision-making skills, while exercising excellent judgment.
Desired Technical Skills:
  • Programming Languages: Java, C++, C#, Python, HTML, CSS, JavaScript.
  • Databases: Microsoft SQL.
  • Cloud/DevOps: Azure, AWS.
  • Others: JIRA, Zendesk, Trane Software (TU, Rover, Synchrony, Ensemble), YABE, Wireshark.
Compensation:

Total compensation for this role will include a commission/incentive plan.

This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives.

We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what's possible for a sustainable world.

We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

  • Technical Support Specialist

    2 days ago

    Saint Paul, Minnesota, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionApex Systems is seeking a highly skilled Technical Support Specialist to join our team in Eagan, MN. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the industrial dishwasher industry.Main Responsibilities:Provide technical support via phone, email,...

  • Technical Support Specialist 4

    1 month ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering technology needs of staff.Key...

  • Technical Support Specialist

    4 weeks ago

    Saint Paul, Minnesota, United States Apex Systems Full time

    Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Apex Systems. As a Technical Support Specialist, you will play a critical role in providing technical support to our clients, ensuring the effective and efficient delivery of technical information needed to serve their customers.Main...

  • Technical Support Specialist 4

    3 weeks ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our IT department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff with roles...

  • Technical Support Specialist 4

    4 weeks ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    Job Title: Technical Support Specialist 4We are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will be responsible for providing technical support and leadership for a team responsible for refreshing and delivering the technology needs of staff...

  • Technical Support Specialist 4

    3 weeks ago

    Saint Paul, Minnesota, United States Metropolitan Council Full time

    About the JobWe are seeking a highly skilled Technical Support Specialist 4 to join our team at the Metropolitan Council. As a key member of our Information Services department, you will play a critical role in providing technical support and leadership for our endpoint lifecycle team.Key ResponsibilitiesProvide technical support and leadership for the...

  • Technical Support Specialist for Building Automation Systems

    7 hours ago

    Saint Paul, Minnesota, United States Trane Technologies Full time

    Join Our Team as a Technical Support SpecialistAt Trane Technologies, we're committed to creating comfortable, sustainable, and efficient environments. As a Technical Support Specialist, you'll play a crucial role in ensuring our customers receive world-class products and services. Your expertise in building automation systems and HVAC controls will help us...

  • Technical Support Specialist

    2 days ago

    Saint Paul, Minnesota, United States Nagios Enterprises, LLC Full time

    Job Title: Technical Support EngineerAt Nagios Enterprises, LLC, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our customers and partners.Key Responsibilities:Act as the primary point of contact for...

  • Technical Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Episcopal Homes of Minnesota Full time

    About the RoleWe are seeking a highly skilled and empathetic Technical Services Associate to join our team at Episcopal Homes of Minnesota. As a key member of our support team, you will provide exceptional technical assistance to our staff and residents, ensuring seamless access to our services.Key ResponsibilitiesProvide technical support via phone, email,...

  • Technical Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States BCforward Full time

    Job Title: Technical Support RepresentativeWe are seeking a highly motivated and organized Technical Support Representative to join our team at BCforward. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing top-notch technical support to our clients.Job Summary:The Technical Support Representative will be responsible...

  • Technical Support Specialist

    2 days ago

    Saint Paul, Minnesota, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Trane Technologies. As a key member of our organization, you will play a critical role in providing world-class technical support to our customers and internal stakeholders.Key ResponsibilitiesAssist with product development through use case analysis and ad hoc...

  • Technical Support Specialist

    2 days ago

    Saint Paul, Minnesota, United States Trane Technologies Full time

    About the RoleWe are seeking a highly skilled Controls Technical and Product Support Engineer to join our team at Trane Technologies. As a key member of our organization, you will play a critical role in providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesAssist with product development through use case...

  • Technical Support Specialist

    1 week ago

    Saint Paul, Minnesota, United States BCforward Full time

    Job Title: Technical Support RepresentativeWe are seeking a highly motivated and organized Technical Support Representative to join our team at BCforward. This is an exciting opportunity to work with a dynamic and growing company that values innovation and excellence.Job Summary:The Technical Support Representative will be responsible for monitoring and...

  • Senior Technical Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Best Buy Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Specialist to join our team at Best Buy. As a Senior Technical Specialist, you will be responsible for leading a team of technical experts in providing exceptional customer service and technical support.Key ResponsibilitiesLead a team of technical experts in providing technical...

  • Technical Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Apex Systems Full time

    Job Title: Technical Support SpecialistApex Systems is seeking a highly skilled Technical Support Specialist to join our team in Eagan, MN. As a Technical Support Specialist, you will be responsible for providing technical support to our clients' sales and service organization, focusing on warewashing and water filtration/softening equipment.Main...

  • IT Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Title: IT Support SpecialistVolt is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users, troubleshooting complex software issues, and working closely with our development team to resolve issues.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    3 weeks ago

    Saint Paul, Minnesota, United States Volt Company Defunct Full time

    Job Title: Support SpecialistAt Volt, we are seeking a highly skilled Support Specialist to join our team. As an IT Epic Support Specialist, you will play a critical role in providing technical assistance and customer service to support providers, end users, and patients related to electronic medical record (EMR) applications.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Saint Cloud, Minnesota, United States Centra Care Full time

    Job Title: Technology Support SpecialistCentraCare is seeking a skilled Technology Support Specialist to join our Surgery team at St. Cloud Hospital. This part-time position involves working 48-80 hours every two weeks, Monday-Friday, with hours between 7 a.m.-3:30 p.m.Job Summary:As a Technology Support Specialist, you will provide technical and operational...

  • Desktop Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States University of Minnesota Full time

    Job Title: Desktop Support SpecialistJoin the University of Minnesota as a Desktop Support Specialist and play a vital role in ensuring the smooth operation of technology resources within the College of Design.About the JobThe Desktop Support Specialist provides front-line technical assistance to students, faculty, and staff, supporting their academic and...

  • Desktop Support Specialist

    2 weeks ago

    Saint Paul, Minnesota, United States TEKsystems Full time

    Job Title: Desktop Support SpecialistWe are seeking a skilled Desktop Support Specialist to join our team at TEKsystems. As a Desktop Support Specialist, you will be responsible for providing technical support for 6,200 end-users across 110 locations nationwide.Key Responsibilities:Resolve higher-end technical issuesUtilize Manage Engine for ticketingProvide...