Customer Experience Specialist
6 days ago
About Shinola
Shinola is a luxury design brand committed to crafting high-quality products that are built to last. Our company is dedicated to creating premium leather goods, jewelry, and timepieces that celebrate thoughtful design and the beauty of industry.
Job Summary
We are seeking a skilled Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, building relationships with guests, and promoting our products.
Key Responsibilities
- Provide outstanding customer service and create a welcoming environment for guests
- Become an expert on the Shinola brand and products, including our luxury watches, leather goods, and jewelry
- Connect guests with products that meet their needs and preferences
- Build relationships with guests and provide personalized service
- Learn new technologies and systems to improve sales and customer service
- Maintain a clean and organized store environment
Requirements
- Demonstrate a passion for delivering exceptional customer service
- Be knowledgeable about the Shinola brand and products
- Have excellent communication and interpersonal skills
- Be flexible and adaptable to a fast-paced environment
- Be able to work independently and as part of a team
Benefits
- Competitive hourly rate
- Potential monthly bonus based on store performance
- 401k with company match
- Medical, dental, and vision benefits
- Employee assistance program
- Pet insurance
- Merchandise discounts
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