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Customer Support Specialist

2 months ago

Allentown, Pennsylvania, United States iQuor Full time

We are thrilled that you are considering a career with iQor. From engaging with customers to providing product assistance, we are committed to helping you unlock your potential. Advance Your Career with a personalized career trajectory. Enhance Your Skills through award-winning training programs. Increase Your Earnings with competitive compensation packages. And Contribute Meaningfully in a workplace that values family and community involvement. A world of possibilities awaits you. Let's embark on this journey together

Training Details:

Initial training will be conducted onsite, followed by remote work opportunities.

Benefits:

  • Performance-based bonuses and salary increases.
  • Comprehensive health benefits after a specified period.
  • Paid time off following a probationary period.
  • Retirement savings plan.
  • Tuition assistance for further education.
  • Incentives for employee referrals.
  • Discount programs for employees.
Position Overview:

We are looking for courteous and professional Customer Support Specialists to represent our clients by delivering exceptional service to their customers via phone. The role involves managing a significant volume of incoming and outgoing calls while striving to create a positive experience for each caller. Customer Support Specialists will actively listen to customers to comprehend their needs, address inquiries, and provide accurate and efficient solutions.

Key Responsibilities:
  • Engage with customers through inbound and outbound calls with enthusiasm.
  • Establish and nurture lasting relationships with clients and team members based on trust.
  • Work towards meeting or exceeding call center performance metrics while ensuring high-quality service.
  • Aim for first-call resolution and take ownership of customer inquiries.
  • Deliver outstanding customer service through effective and timely resolution of various inquiries.
Required Skills:
  • Previous experience in customer service, preferably in a call center environment.
  • Empathy and compassion in customer interactions.
  • Able to thrive in a fast-paced digital workspace.
  • Capable of working independently as well as collaboratively within a team.
  • Excellent communication skills with a professional demeanor.
  • Strong problem-solving abilities.
  • Ability to maintain accuracy and meet productivity standards.
Educational Background:

A high school diploma, G.E.D., or equivalent qualification is required.

Physical Requirements:

Occasional lifting of light objects may be necessary. Visual acuity is required for tasks such as data analysis and computer use. Ability to communicate effectively and maintain focus for extended periods is essential.

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or veteran status.