Medical Support Specialist

3 weeks ago

Allentown, Pennsylvania, United States St. Luke's Hospital Full time

At St. Luke's Hospital, we are proud of the skills, experience, and compassion of our employees. Our employees are our most valuable asset, and individually and together, they are dedicated to satisfying the mission of our organization, which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses, and other healthcare providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for healthcare.

The Medical Support Specialist's primary responsibility is to assist in the delivery of healthcare support for the practice. The Medical Support Specialist is a professional member of the interdisciplinary team and consistently demonstrates and promotes the values of the organization.

Key Responsibilities:

  • Conducts pre-visit planning by reviewing and updating the patient's medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with the provider.
  • Completes pre-charting of all value-based pieces up to five days prior to the patient's appointment. Sends messages to the Care Team, when warranted.
  • Responsible for preparing patients for examination and escorting them into the exam room.

Preparation includes:

  • Height, weight, and vital signs; update medication list; update allergies in record; update personal, family, and social history; inquire about smoking status; obtain the reason for the visit.

Assists in capturing demographic information.

Additional Responsibilities:

  • Provides other patient care services as needed/directed: keeps exam rooms clean; maintains clinical supplies in exam rooms; cleans and autoclaves contaminated instruments; gives injections or immunizations within State guidelines.
  • Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, and labs or other testing as well as specialist visits.

Participation in Department Activities:

  • Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
  • Maintains vaccine temperature logs, inventory, and ordering of medical supplies (e.g., vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.

Administrative Tasks:

  • Performs other administrative tasks (e.g., check-in and check-out functions, opening and closing office procedures, etc.) as needed.
  • Brings suggestions for improvement to the attention of Practice Managers and Providers for consideration.
  • Actively participates in maintaining and/or improving quality improvement initiatives.
  • Other related duties as assigned.

Physical and Sensory Requirements:

Requires sitting, standing, and walking for extended periods of time (up to 8 hours at a time). Occasional requirement to lift up to 25 pounds. Occasionally pushes wheelchairs with patients weighing up to 325 pounds.

Education:

High School degree or equivalent required. Graduates of accredited Medical Assistant programs are strongly preferred.

Training and Experience:

Preferred two years' experience in a similar healthcare setting. Customer service experience is strongly preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.

It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

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