Help Desk Support Specialist
4 days ago
Job Title: Help Desk Support Specialist
Job Summary:
We are seeking a highly motivated and experienced Help Desk Support Specialist to join our team at Contour Data Solutions. As a Help Desk Support Specialist, you will be responsible for providing top-notch support to our clients, resolving technical issues, and ensuring a seamless user experience.
Key Responsibilities:
- Provide timely and effective support to clients via phone, email, and remote access software
- Troubleshoot and resolve technical issues related to hardware, software, and network systems
- Collaborate with internal teams to resolve complex technical issues
- Document and track support requests and resolutions
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 5+ years of experience in IT help desk or support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong knowledge of Windows server administration and network systems
- Microsoft certifications a plus
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and experienced Help Desk Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].
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