Sales Support Specialist

2 days ago

Allentown, Pennsylvania, United States AlphaGraphics - US207 Full time
Job Overview

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our team at AlphaGraphics - US207. The ideal candidate will be passionate about providing outstanding service to both our clients and the rest of our team.

Key Responsibilities:
  • Collaborate with sales team on opening job tickets
  • Log, file, and complete post-project documents and proofs
  • Direct clients via phone and email the correct department regarding the nature of their project or business
  • Assist walk-in traffic with order redemption, payment, and processing
  • Maintain a high level of client satisfaction by providing an enjoyable experience and build strong relationships
  • Document client interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Provide product and service information to clients, including updates on new features and functionalities
  • Follow and complete all client support strategies and initiatives
  • Stay updated on company products, services, and policies to provide accurate and current information to clients
  • Identify and escalate priority issues to the appropriate teams
Qualifications:
  • High school diploma or equivalent; a bachelor's degree is preferred
  • Proven experience in a customer service or client support role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and critical-thinking abilities
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Proficiency in using customer support software and CRM systems
  • A positive, up-beat attitude, and a commitment to providing exceptional client service
  • Ability to work with various teams across the organization
  • Attention to detail and strong organizational skills
  • Must successfully pass background check and drug screening
  • Experience in the printing or sign industry is a plus
Benefits:
  • Competitive wage
  • Monthly bonus plan
  • Opportunities for professional growth and development
  • A fast-paced, collaborative, and open-door policy work environment
  • Paid parking
  • Paid time off and holiday pay
  • In-depth training and support throughout the duration of employment

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