Customer Process Specialist

1 day ago


Allentown, Pennsylvania, United States Airgas Full time
Customer Process Specialist

At Airgas, we are seeking a highly skilled Customer Process Specialist to join our team. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our customers.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Develop and implement process improvements to enhance customer satisfaction and efficiency.
  • Maintain accurate records and reports to track customer interactions and process metrics.
Requirements:
  • High school diploma or equivalent required.
  • Minimum one year of experience in customer service or operations role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Google Suite and Microsoft Office applications.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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