Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team as a Field Service Technician. In this role, you will be responsible for providing technical support to internal and external customers, including setup, maintenance, troubleshooting, optimization, and repair of injection molding systems.
As a member of our service team, you will work with the call center, spare parts department, and directly with customers to diagnose issues. You will also be responsible for approximately 90% local regional travel within the assigned region (Monday – Friday) with an additional possible 10% North American travel. Some weekend work will be required.
The ideal candidate will have a minimum 2-year Technical Associates degree/diploma and experience with injection molding equipment, including assembly, testing, service, and engineering. Familiarity with related equipment and products, including machines, molds, robots, and other product handling equipment, is an asset.
Key responsibilities include:
- Troubleshoot and diagnose problems with equipment, order replacement parts, complete repairs, and replace components on machines and/or robots.
- Work with new and evolving technologies.
- Conduct testing and inspection on equipment as required.
- Complete work orders and written reports regularly.
- Interface effectively across manufacturing, engineering, sales, and service functions.
- Obtain and exchange complex technical information with good interpersonal and verbal communication skills.
- Utilize good computer skills and knowledge of Windows-based applications.
- Additional language skills beyond English are considered an asset.
- Demonstrate strong problem-resolution skills with a proven ability to think outside the box.
- Maintain a positive attitude and work ethic.
- Show energy and a strong electrical background, with mechanical inclinations.
- Organize work efficiently and interact effectively and professionally with customers.
- Be flexible to travel to Canada.
- Perform other special projects as required or as assigned by a Manager/Supervisor.
At CEO Inc., we are committed to finding the right fit for our candidates and clients alike. If you are a motivated and skilled Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.
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