Client Services Program Manager
5 days ago
Catholic Charities is seeking a highly skilled and compassionate Regional Client Services Coordinator to join our team. As a key member of our Homeless Services department, you will play a critical role in connecting families with children experiencing homelessness to essential services through our Long Beach Coordinated Entry System.
Key Responsibilities- Provide intensive case management for homeless families, addressing challenges such as homelessness, domestic violence, mental health issues, substance abuse, financial difficulties, and social support needs.
- Manage an assigned caseload of 24 families, ensuring timely and effective support to achieve housing stability.
- Screen homeless individuals and families for eligibility and services, utilizing your expertise to identify and address complex needs.
- Develop and implement Individual Housing Stability Plans tailored to each family's unique circumstances, working closely with clients to set and achieve goals.
- Maintain accurate and up-to-date client records, documenting all interactions using the DAP (Data, Assessment, Plan) format.
- Conduct regular follow-up activities to ensure successful implementation of the Housing Stability Plan, making adjustments as needed to support client success.
- Collaborate with community agencies and organizations to provide referrals and support services, ensuring a comprehensive approach to addressing homelessness.
- Assist clients in accessing services such as Interim Housing, Housing Navigation, Time-Limited Subsidies, Eviction Prevention, and CoC-Supportive Housing Programs.
- Support Community Center operations, working in a fast-paced environment to ensure clients receive necessary services and support.
- Experience working with homeless populations and a solid understanding of the McKinney-Vento Act.
- Proficiency in written and oral communication, with strong computer skills, including Microsoft Word, Excel, Outlook, Clarity, and HMIS.
- Ability to work both independently and collaboratively as part of a multidisciplinary team, prioritizing client needs and goals.
- Bachelor's degree in a related field, such as social work, counseling, or a related field.
- Three to five years of related experience, with a proven track record of success in case management and homeless services.
- Comfort in working with clients who have severe and persistent mental illnesses, as well as those with complex needs and challenges.
- Cultural competence and ability to work effectively with diverse populations, including African Americans, Asians, and Hispanics.
- A valid driver's license and reliable transportation are required.
- Experience in completing Section 8 paperwork, with a strong understanding of the application process.
- Previous experience in a similar role in a fast-paced, service-oriented environment, with a proven ability to work effectively in a team setting.
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