Client Service Representative

1 month ago


Long Beach, California, United States Advanced Medical Manage Full time
Job Overview

At Advanced Medical Manage, we are seeking a highly skilled and dedicated Client Service Representative to join our team. As a key member of our Call Center, you will play a vital role in providing exceptional customer service to our clients, patients, and internal departments.

Key Responsibilities

• Receive and respond to inbound calls from health providers, health plans, and patients regarding claims, authorizations, and medical services.

• Provide accurate and timely information on eligibility for medical services and resolve any issues related to claims, authorizations, and eligibility.

• Transfer calls to appropriate departments when necessary and make outbound calls for follow-up purposes.

• Identify and research issues, and recommend process improvements to enhance customer service and operational efficiency.

• Document all calls and actions in our proprietary software and maintain accurate records.

Requirements

• Fluency in Korean is a must.

• High school diploma or equivalent required; associate's degree preferred.

• 2+ years of call center experience and 1+ year in a medical or healthcare environment are strongly preferred.

• Excellent problem-solving and time management skills, with the ability to work in a fast-paced environment.

• Proficient in Microsoft Office, including Word, Outlook, and Excel.

• Positive attitude, excellent interpersonal skills, and a strong work ethic.

• Ability to work Monday through Friday, 8:00am – 5:00pm.



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