Client Service Representative
1 month ago
At Advanced Medical Manage, we are seeking a highly skilled and dedicated Client Service Representative to join our team. As a key member of our Call Center, you will play a vital role in providing exceptional customer service to our clients, patients, and internal departments.
Key Responsibilities
• Receive and respond to inbound calls from health providers, health plans, and patients regarding claims, authorizations, and medical services.
• Provide accurate and timely information on eligibility for medical services and resolve any issues related to claims, authorizations, and eligibility.
• Transfer calls to appropriate departments when necessary and make outbound calls for follow-up purposes.
• Identify and research issues, and recommend process improvements to enhance customer service and operational efficiency.
• Document all calls and actions in our proprietary software and maintain accurate records.
Requirements
• Fluency in Korean is a must.
• High school diploma or equivalent required; associate's degree preferred.
• 2+ years of call center experience and 1+ year in a medical or healthcare environment are strongly preferred.
• Excellent problem-solving and time management skills, with the ability to work in a fast-paced environment.
• Proficient in Microsoft Office, including Word, Outlook, and Excel.
• Positive attitude, excellent interpersonal skills, and a strong work ethic.
• Ability to work Monday through Friday, 8:00am – 5:00pm.
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