Patient Access Representative

4 weeks ago


Philadelphia, Pennsylvania, United States Ensemble Health Partners Full time
Job Summary:

Ensemble Health Partners is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.

Key Responsibilities:
  • Patient Access staff are responsible for assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient instructions, collecting insurance information, receiving, and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey.
  • Operates the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
  • They are to adhere to policies and provide excellent customer service in these interactions with the appropriate level of compassion.
  • Patient Access staff will be held accountable for point of service goals as assigned.
  • Patient Access staff are responsible for the utilization of quality auditing and reporting systems to ensure accounts are corrected. These activities may include accounts for other employees, departments, and facilities.
  • Patient Access Staff are responsible for the pre-registration of patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options.
  • The Patient Access Staff explains general consent for treatment forms to the patient/guarantor/legal guardian, obtains necessary signatures and witness's name. Explains and distributes patient education documents, such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, Consent forms, and all forms implemented for future services.
  • Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code, enters benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate.
  • Responsible for accurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate. Responsible for distribution and documentation of other designated forms and pamphlets.
Requirements:
  • 1+ years of customer service experience
  • High School Diploma/GED Required
  • CRCR Required within 6 months of hire (Company Paid)
About Ensemble Health Partners:

Ensemble Health Partners is an award-winning company that provides technology-enabled revenue cycle management solutions for health systems. We are committed to empowering our people and giving them the tools and resources needed to thrive. Our culture is rooted in collaboration, growth, and innovation. We offer a comprehensive benefits package, professional development opportunities, and a recognition program for our employees. Ensemble Health Partners is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.

  • Philadelphia, Pennsylvania, United States Temple University Full time

    Job SummaryWe are seeking a skilled Patient Access Representative to join our team at Temple Health. As a key member of our healthcare team, you will play a vital role in ensuring that all patients receive high-quality care and service.Key ResponsibilitiesRegister patients for hospital services, ensuring accurate and efficient processing of registration,...


  • Philadelphia, Pennsylvania, United States All Medical Personnel Full time

    Job Title: Medical Representative - Patient AccessAt All Medical Personnel, we are seeking a highly skilled Medical Representative to join our team as a Patient Access Coordinator. The ideal candidate will have excellent communication skills, a strong understanding of medical terminology, and the ability to work in a fast-paced environment.Key...


  • Philadelphia, Pennsylvania, United States Temple University Health System Full time

    Job SummaryWe are seeking a highly organized and compassionate Clerical to join our team in Philadelphia, Pennsylvania. As a Clerical in the Patient Access Representative specialty, you will play a vital role in delivering exceptional care and making a significant impact in the healthcare community.Key ResponsibilitiesProvide administrative support to the...


  • Philadelphia, Pennsylvania, United States Ensemble Health Partners Full time

    Job Summary:Ensemble Health Partners is seeking a skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will be responsible for performing admitting duties for all patients admitted for services at the hospital. This includes assigning accurate MRNs, completing medical necessity / compliance checks, providing proper patient...


  • Philadelphia, Pennsylvania, United States Temple University Full time

    Patient Access Representative Job SummaryThe Patient Access Representative is a vital member of our healthcare team, responsible for ensuring seamless patient registration and scheduling processes. This role requires excellent communication and interpersonal skills, as well as the ability to work accurately and efficiently in a fast-paced environment.Key...


  • Philadelphia, Pennsylvania, United States Temple Health Full time

    Job SummaryTemple Health is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring that all patients are correctly and efficiently registered for hospital services.Key ResponsibilitiesRegister patients for hospital servicesGather and process registration, billing, and...


  • Philadelphia, Pennsylvania, United States Temple Health Full time

    Job SummaryAs a Patient Access Representative at Temple Health, you will play a vital role in ensuring seamless patient access to our Ambulatory Care services. This position requires strong communication and organizational skills, as you will be responsible for patient check-in/check-out, registration, insurance verification, and scheduling appointments. You...


  • Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Representative to join our team at Jefferson Health. As a key member of our patient access team, you will be responsible for providing exceptional patient service, ensuring accurate and timely registration, and maintaining confidentiality of patient information.Key...


  • Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryAs a Patient Access Representative at Jefferson Health, you will play a vital role in ensuring a positive experience for our patients and visitors. This position requires a high level of professionalism, attention to detail, and excellent communication skills. Key ResponsibilitiesGreets patients and visitors upon arrival and identifies their...


  • Philadelphia, Pennsylvania, United States Temple University Full time

    Job SummaryThe Patient Access Representative plays a vital role in ensuring the smooth operation of our healthcare facility. As a key member of our team, you will be responsible for patient registration, scheduling, and customer service. Your duties will include accepting, recording, and verifying insurance information, processing preauthorization requests,...


  • Philadelphia, Pennsylvania, United States Temple University Full time

    Job SummaryThe Patient Access Representative is a vital member of our healthcare team, responsible for ensuring seamless patient registration, scheduling, and customer service experiences. As a key point of contact, you will be the first point of interaction for patients, families, and visitors, providing a warm and welcoming atmosphere that sets the tone...


  • Philadelphia, Pennsylvania, United States Temple Health Full time

    The Patient Access Representative plays a vital role in ensuring the smooth operation of our department. Key responsibilities include patient registration, scheduling, and providing exceptional customer service. The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to multitask in a fast-paced environment....


  • Philadelphia, Pennsylvania, United States Jefferson Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Coordinator to join our team at Jefferson Health. In this role, you will play a critical part in facilitating patient access to colonoscopy services, including direct access colonoscopy. You will work closely with GI physicians, clinical support staff, and administration to improve the rates of...


  • Philadelphia, Pennsylvania, United States Thomas Jefferson University Full time

    As the Regional Manager of Patient Access at Thomas Jefferson University, you will oversee the efficient and effective functioning of patient access services across multiple facilities within our healthcare system. Your leadership will ensure that registration, insurance verification, patient liability collections, and customer service are delivered with the...


  • Philadelphia, Pennsylvania, United States ScionHealth Full time

    Key Responsibilities:Oversee the authorizations and admissions program to ensure seamless referral and intake processes.Maintain effective communication with the sales and operations teams to drive business growth.Allocate work among admissions and authorization staff to optimize productivity and efficiency.About the Role:The Admissions Program Manager at...


  • Philadelphia, Pennsylvania, United States Spectrum Health Full time

    Job Summary:The Patient Services Representative is the first point of contact for Spectrum Health Services, Inc. This role provides services to patients arriving for medical and dental services, handling patient scheduling, check-in, and registration, and processing.The ideal candidate will have excellent interpersonal skills and critical thinking abilities...


  • Philadelphia, Pennsylvania, United States ZOLL LifeVest Full time

    Job DescriptionPosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility – work around your scheduleLifesaving medical technologyThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest...


  • Philadelphia, Pennsylvania, United States Penn Medicine Full time

    Patient Care Specialist - Vascular AccessPenn Medicine is dedicated to delivering exceptional patient care and advancing medical research. As a Patient Care Specialist - Vascular Access, you will play a vital role in ensuring the highest level of care for our patients.Responsibilities:Deliver patient-centered care that prioritizes patient safety and...


  • Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Care Specialist - Vascular AccessPenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Care Specialist - Vascular Access, you will play a vital role in our team, working collaboratively with healthcare professionals to provide high-quality care to our patients.Key Responsibilities:Deliver...


  • Philadelphia, Pennsylvania, United States Spectrum Health Services, Inc. Full time

    Job SummaryThe Patient Services Representative plays a vital role in providing exceptional patient care and ensuring a smooth experience for patients arriving for medical and dental services. This position requires strong interpersonal skills, critical thinking, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesInforms patients...