Customer Service Manager

1 week ago


Cincinnati, Ohio, United States The Sherwin-Williams Company Full time

About the Role

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This is an exciting opportunity to join The Sherwin-Williams Company as a Branch Coordinator Lead in Store #4399 located at 1150 W 8th St, Ste 112, Cincinnati OH. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving sales growth.

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Key Responsibilities

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  • \
  • Determine customers' needs and provide personalized solutions by recommending the right products and services.\
  • Promptly resolve any customer concerns and ensure maximum client satisfaction.\
  • Maintain precise work order files and formulas.\
  • Tint and mix products according to customer specifications.\
  • Stock shelves and set up displays to maintain in-stock and presentable conditions.\
  • Assist in making deliveries as needed and load/unload delivery trucks.\
  • Comply with inventory control procedures and suggest ways to improve sales.\
  • Maintain knowledge on products offered and discuss available options.\
  • Ensure high levels of customer satisfaction through excellent sales service.\
  • Process sales transactions accurately and consistently.\
  • Follow and achieve sales goals on a monthly, quarterly, and yearly basis.\
  • Build productive trust relationships with wholesale customers.\
  • Stay up-to-date with product features and maintain high-quality and visual standards.\\/ul>\

Requirements

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  • \
  • You must be at least eighteen (18) years old and legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.\
  • Must have at least one year of experience working in a delivery, retail, or customer service position.\
  • Previous work experience selling paint and paint-related products is required.\
  • You must be willing to work all scheduled hours, which may include evenings and weekends.\
  • You must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.\
  • A valid, unrestricted Driver's License is preferred.\
  • A High School diploma or GED is preferred.\
  • Ability to read, write, comprehend, and communicate in more than one language is preferred.\
  • Ability to read, write, comprehend, and communicate in Spanish is preferred.\\/ul>\

Estimated Salary: $15.73 per hour



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