Customer Service Representative Position for Waste Management

3 days ago


Cincinnati, Ohio, United States Rumpke Full time
About Rumpke Waste and Recycling

Rumpke is a family-owned company operating in the waste management industry, providing essential services to millions of residents and businesses.

Overview of the Job

This role involves working as a customer service representative, responding to calls from customers and resolving their issues in a professional and courteous manner. The successful candidate will be part of a team dedicated to delivering exceptional waste management solutions.

Salary Information

The estimated annual salary for this position is around $45,000-$60,000, depending on location and experience. This includes competitive pay and comprehensive benefits such as health, dental, and vision insurance, 401(k) matching, life insurance, paid vacation, and more.

Job Description

Responsibilities:

  • Answer customer inquiries promptly and professionally via phone, email, or other communication channels.
  • Provide information on service options, charges, billing, and contract parameters.
  • Process customer payments and assist with online payment systems.
  • Work collaboratively with other departments to resolve customer issues.
  • Log and record customer account information accurately.
  • Perform data entry tasks efficiently and effectively.
Required Skills and Qualifications

To succeed in this role, you will need:

  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Able to multitask and work under pressure.
  • Strong analytical and problem-solving skills.
  • Ability to identify root causes of issues and provide effective solutions.
Additional Working Conditions

Please note that this role may require working overtime, weekends, and holidays, as well as being legally eligible to work in the United States and possessing a valid driver's license (if applicable).



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