Customer Service Representative

5 days ago


Cincinnati, Ohio, United States Crown Equipment Full time

Crown Equipment Corporation is a global leader in lift truck manufacturing, with over 15 manufacturing facilities worldwide and 500 retail locations in over 80 countries. We are seeking an experienced Customer Service Representative to join our team.

This role will be responsible for processing incoming calls from customers and service technicians, dispatching technicians, entering payroll hours, and maintaining records and files.

The ideal candidate will have excellent phone skills, good communication and organizational abilities, as well as experience with Microsoft Office.

We offer a competitive salary of $19.00 to $26.00 per hour, plus a comprehensive benefits package including health insurance, flexible benefits, and retirement savings plan.

Key Responsibilities:

  • Process incoming calls and respond to customer inquiries
  • Dispatch technicians to resolve customer issues
  • Enter technician payroll hours and maintain accurate records
  • Process parts and service billing
  • Create daily work orders
  • Maintain records and files

Qualifications:

  • Bachelor's degree or equivalent required
  • Excellent phone and communication skills
  • Good organizational and time management abilities
  • Experience with Microsoft Office
  • Leadership skills and technical knowledge a plus


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