Customer Service Associate Manager

16 hours ago


Cincinnati, Ohio, United States Total Quality Logistics Full time

About the role:

As a Customer Service Associate Manager at Total Quality Logistics, you will play a key role in supporting the success of our sales representatives and driving business growth. You will be responsible for coordinating daily shipment activities, resolving shipping issues, and providing exceptional customer service.

What's in it for you:
  • Opportunities for career advancement and professional growth within the company
  • A comprehensive benefits package, including health, dental, and vision coverage, as well as a 401(k) plan with company match
  • Competitive compensation starting at $66,720 per year, with opportunities for merit increases and a year-end bonus
  • Tuition reimbursement up to $5,000 per year
  • Employee referral bonus opportunities
  • We win wherever we go - Voted a Fortune 100 Best Companies to Work For and Forbes America's Best Employers

You'll be responsible for:

  • Becoming the subject matter expert on all administrative tasks related to assigned accounts
  • Documenting and managing tasks in our internal systems
  • Scheduling appointments and coordinating shipments from pickup to delivery
  • Helping resolve shipping issues with professionalism
  • Providing excellent customer service to internal and external stakeholders
  • Supporting billing and payment processing as needed

To succeed in this role, you'll need:

  • At least one year of customer service experience
  • A strong work ethic with a history of excellent attendance
  • Strong verbal communication skills, both face-to-face and over the phone
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook
  • The ability to take ownership of responsibilities and see tasks through completion

This position offers a competitive salary and a comprehensive benefits package, making it an ideal choice for those looking to advance their careers in customer service and logistics.



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