Service Dispatch and Customer Liaison

2 days ago


Cincinnati, Ohio, United States SURE Mechanical Full time
About Our Team

SURE Mechanical values a diverse and inclusive team environment. We strive to provide exceptional service to our clients while fostering a positive impact on the communities we serve.

Job Details

We are seeking an experienced Dispatcher to join our team. The ideal candidate will possess a strong background in customer service, scheduling, and dispatch management.

Primary Responsibilities
  • Provide excellent customer service, ensuring 100% satisfaction and addressing inquiries promptly and courteously.
  • Manage scheduling and dispatch operations, including creating and managing work orders, coordinating with technicians, and utilizing software systems for efficient workflow.
  • Support billing procedures, ensuring customers are properly informed of rates and terms, managing completed work orders, and facilitating timely billing processes.
  • Offer administrative support, verifying labor hours, managing miscellaneous tasks, and supporting managerial functions such as technician training and customer relationship management.
Requirements and Qualifications
  • At least 1 year experience as a Dispatcher for an HVAC company.
  • 1-2 years of relevant experience.
  • Strong customer service, scheduling, and dispatch skills.
  • Experience with billing procedures and administrative support.
Benefits and Compensation
  • $20-$25 per hour salary range.
  • Performance-based pay or bonus opportunities.
  • A comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.
  • Professional development opportunities.

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