Property Claims Consultant

2 weeks ago

Easton, Maryland, United States Travelers Insurance Full time
Who Are We?

At Travelers Insurance, we prioritize the well-being of our clients, communities, and each other. This commitment is at the heart of our mission.

For over 160 years, we have upheld our reputation as a leading property casualty insurer in the industry.

Join us to experience a culture that values innovation and thrives on teamwork. Imagine enjoying what you do and where you do it.

Job Category

Claims Management

Compensation Overview

The annual base salary range for this position reflects a nationwide market range and encompasses a wide spectrum of salaries for this role across the country.

The actual salary will be influenced by various factors, including the role's scope, complexity, and location; the candidate's skills, education, training, credentials, and experience; as well as other employment conditions.

As part of our comprehensive compensation and benefits program, employees may also qualify for performance-based cash incentive awards.

Salary Range

$77,000 - $127,200.00

Target Openings

1

What Is the Opportunity?

Under general supervision, this role is accountable for managing first-party property claims, which includes investigating, assessing, estimating, and negotiating to ensure optimal resolution for personal or business claims of significant severity and complexity.

Deliver quality claim management throughout the claim lifecycle (customer interactions, coverage assessments, investigations, evaluations, reserving, negotiations, and resolutions) while adhering to internal and external quality standards and state-specific regulations.

Provide consulting and training resources, serving as a contact and technical resource for field teams and business partners.

This position is entirely remote and may involve a mix of mobile work and/or work from your primary residence.


What Will You Do?

  • Manage first-party property claims of high severity and complexity as assigned.
  • Conduct field inspections of losses, including accurate damage assessments, photographs, written estimates, and/or computer-assisted estimates.
  • Utilize innovative technologies extensively.
  • Investigate and evaluate all pertinent facts to determine coverage, damages, and liability of first-party property damage claims, including analyzing leases, contracts, by-laws, and other relevant documents.
  • Secure recorded or written statements as necessary.
  • Establish timely and accurate claim and expense reserves.
  • Determine appropriate settlement amounts based on independent judgment, computer-assisted estimates, actual cash value, replacement value, contractor estimate validation, appraisals, and applicable limits and deductibles.
  • Negotiate with various stakeholders, including contractors and insured representatives, to convey claim settlements within authority limits.
  • Draft denial letters, Reservation of Rights, and other complex correspondence.
  • Assess damage extent accurately and manage damages using cost evaluation tools.
  • Meet all quality standards and expectations in accordance with established guidelines.
  • Maintain a diary system, capturing all required data and documenting claim file activities as per established procedures.
  • Manage file inventory to ensure timely resolution of cases.
  • Handle files in compliance with applicable state regulations.
  • Deliver exceptional customer service to meet the needs of insured clients, agents, and all internal and external business partners.
  • Identify and refer claims to appropriate units as necessary.
  • Perform administrative functions such as expense accounts and time-off reporting as required.
  • Actively mentor and coach less experienced claims professionals.
  • Participate in legal proceedings as needed, including depositions, mediations, and trials.
  • Engage in our Catastrophe Response Program, which may involve deployment to assist customers in other states.

To perform essential job functions, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers' requirements.

This position necessitates the ability to access and inspect all areas of a dwelling or structure, which can be physically demanding, requiring the ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces.

Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.
  • General knowledge of estimating systems preferred.
  • Customer service experience preferred.
  • Advanced interpersonal and customer service skills.
  • Advanced organizational and time management skills.
  • Ability to work independently at an advanced level.
  • Advanced judgment, analytical, and decision-making skills.
  • Advanced negotiation skills.
  • Strong written, verbal, and interpersonal communication skills.
  • Advanced investigative skills.
  • Ability to analyze and determine coverage.
  • Advanced skills in analyzing and evaluating damages.
  • Ability to resolve claims within settlement authority.
  • Valid passport preferred.

What is a Must Have?

  • High School Diploma or GED required.
  • A minimum of three years of experience in Personal Insurance or Business Insurance Property claim handling required.
  • Valid driver's license required.

What Is in It for You?

Health Insurance:

Employees and their eligible family members are eligible for coverage from the first day of employment.


Retirement:

Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program, which contributes to your 401(k) account when you make a payment toward your student loan.
Paid Time Off:

Start your career at Travelers with a minimum of 20 days of Paid Time Off annually, plus nine paid company holidays.


Wellness Program:

The Travelers wellness program offers tools and resources to help you achieve your wellness goals.

Additionally, our Life Balance program provides access to professional counseling services and life coaching.
Volunteer Encouragement:

We are deeply committed to the communities we serve and encourage our employees to get involved through our Matching Gift and Volunteer Rewards program.


Employment Practices

Travelers is an equal opportunity employer, committed to recruiting, retaining, and developing diverse talent while fostering an inclusive workplace.

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