Clinical Services Manager

1 month ago

Durham, North Carolina, United States WIRB-Copernicus Group Full time
About WCG

WCG's clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. Our team is dedicated to empowering individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health.

Why We Love WCG

At WCG, our employees are our most valuable asset, and we invest in them with an eye toward future success. We provide each eligible employee with a comprehensive set of benefits designed to protect their personal and financial health to help make the most of their future.

Job Summary

The Manager, Clinician Services is responsible for managing the clinician cohort, overseeing and identifying company clinician resourcing needs, selection, onboarding, line management and financial reconciliation. This role will also provide other operational support within the Clinician Services department.

Essential Duties/Responsibilities
  1. Manage and monitor a team of clinicians according to company policy, including recruitment, hiring, and invoice processing.
  2. Direct management of employees and contractors, including where assigned hiring, development, and performance management.
  3. Work with the Clinical Science team and Clinician Services leadership, providing input on identifying the need for clinicians to meet study requirements, including internally or externally sourcing clinicians.
  4. Assist Clinical Science team with prioritizing training needs, providing input to trainers on individual training and performance plans.
  5. Collaborate with the Clinical Science team and the Clinician Services leadership to ensure optimal clinician utilization, projections, and coverage of assessment needs across studies.
  6. Co-developing and implementing materials such as SOPs, ensuring quality control measures are implemented, analyzing reports, and developing process efficiencies.
  7. Provide input as needed for Business Development bids.
  8. Meet resource and operational requirements as specified by projects from various departments that relate to the Clinician Services department.
  9. Oversee/coordinate internal QC of processes and metrics related to standard operating procedures and departmental processes.
  10. Partner with Human Resources in clinician recruitment process, to ensure that clinician hiring needs are met according to study requirements and timeline.
  11. Work with Human Resources and IT to effectively and efficiently on-board new or returning clinicians to ensure that they are trained and ready on agreed upon timeline.
  12. Partner with Finance and external vendors to monitor and approve financial obligations for clinicians.
  13. Work to process clinician payments and assist department head with budget management.
  14. Manage timesheet reviews, paid time-off approval, and IT challenges which may impact clinicians.
  15. Assist in developing and implementing departmental processes as needed.
  16. May perform clinician duties if needed.
Education Requirements

Graduate degree in psychology, social work, nursing, or related field preferred.

Qualifications/Experience

Minimum of 3 years of experience in a clinical trials or research setting or other clinical setting preferred. Minimum of 3 years clinical experience diagnosing and/or treating patients with psychiatric disorders, neurocognition disorders, and/or other study relevant indications preferred. 2 years supervisory experience preferred, including interviewing and candidate selection.

Supervisory Responsibilities

Yes, team management.

Travel Requirements

0% - 5%

Physical and Sensory Requirements

The physical and sensory requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities to assist in performing the essential functions of the position. Work activities involve light to moderate physical effort (for example, sitting in one place for extended periods of time, standing, walking, bending, lifting lightweight objects, intermittent to sustained periods of keyboarding). Majority of time is spent in a seated position with frequent opportunity to move about at will. Activities require a variety of easy muscle movements. Work activities involve a frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations at a time requiring diligence and attention to interpret effectively. There will be a need to attend to single or simultaneous tasks where accuracy of details is important. The need for detailed and precise work is high.

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