Technical Customer Service Specialist

7 days ago


Raleigh, North Carolina, United States Guidebook Full time
About Us

Guidebook is a leading provider of mobile application solutions. We're dedicated to empowering organizations to create engaging mobile apps that drive business results.

The Role

We're seeking a highly skilled Senior Customer Support Associate to join our team. As a consummate leader and expert in customer support, you'll be responsible for driving success and ensuring our clients receive the best possible service experience.

Key Responsibilities:
  • Provide top-notch service to clients via email, live chat, and phones.
  • Foster relationships with clients and collaborate with cross-functional teams to deliver high-quality solutions.
  • Develop and implement strategies to optimize processes and drive business outcomes.

As a seasoned customer support professional, you'll leverage your expertise to drive business growth, identify areas for improvement, and develop strategies to optimize processes.

Requirements:
  • Proven track record of delivering exceptional customer service and driving business growth.
  • Strong leadership skills and ability to motivate and inspire teams.
  • Ability to analyze complex data and develop insights-driven recommendations.
Perks:
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • Unlimited vacation time and flexible work environment.

The base salary range for this role is $50,000-60,000 annually, plus additional variable component, depending on relevant experience.



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