Customer Service Technician

1 day ago


Raleigh, North Carolina, United States Insight Technical Advisors Full time

Job Description:

Company Overview

Insight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle's small business community. We prioritize building strong relationships with our clients through outstanding customer care, communication, and service levels.

Job Summary

We seek a Customer Service Technician to join our team. This entry-level position requires a basic understanding of IT concepts, excellent communication skills, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Support customers via phone, email, or in-person
  • Troubleshoot software, hardware, and network issues
  • Document cases to ensure continuity and adherence to customer service standards
Requirements

To succeed in this role, you must possess:

  • Basic knowledge of IT-related concepts
  • Strong communication and problem-solving skills
  • Ability to work independently and collaboratively
  • Reliable transportation
Salary Range

The estimated salary for this position is $50,000 - $65,000 per annum, based on location and experience.



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