Customer Service Technician
1 day ago
Job Description:
Company OverviewInsight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle's small business community. We prioritize building strong relationships with our clients through outstanding customer care, communication, and service levels.
Job SummaryWe seek a Customer Service Technician to join our team. This entry-level position requires a basic understanding of IT concepts, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities- Support customers via phone, email, or in-person
- Troubleshoot software, hardware, and network issues
- Document cases to ensure continuity and adherence to customer service standards
To succeed in this role, you must possess:
- Basic knowledge of IT-related concepts
- Strong communication and problem-solving skills
- Ability to work independently and collaboratively
- Reliable transportation
The estimated salary for this position is $50,000 - $65,000 per annum, based on location and experience.
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