Technical Service Professional
5 days ago
About Us
Vinebrook Technology is a leading provider of managed services solutions, dedicated to delivering exceptional support and management of our customers' environments. We are committed to providing a positive and productive work environment that fosters growth and development.
Job Summary:
We are seeking an experienced IT Support Specialist to join our team, with a focus on night shift operations. The ideal candidate will have a strong background in technical support, with excellent analytical and communication skills.
Salary Range: $58,000 - $68,000 per year, based on your experience and qualifications.
Responsibilities:
- Triage tickets per specified severity levels
- Refer/ escalate customer issues to the appropriate level of support, as needed
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Requirements:
- 2 years (minimum) in a technical support role
- Experience providing customer support
- Relevant entry-level certifications preferred:
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