Technical Service Professional

5 days ago


Raleigh, North Carolina, United States Vinebrook Technology Full time

About Us

Vinebrook Technology is a leading provider of managed services solutions, dedicated to delivering exceptional support and management of our customers' environments. We are committed to providing a positive and productive work environment that fosters growth and development.

Job Summary:

We are seeking an experienced IT Support Specialist to join our team, with a focus on night shift operations. The ideal candidate will have a strong background in technical support, with excellent analytical and communication skills.

Salary Range: $58,000 - $68,000 per year, based on your experience and qualifications.

Responsibilities:

  • Triage tickets per specified severity levels
  • Refer/ escalate customer issues to the appropriate level of support, as needed
  • Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs

Requirements:

  • 2 years (minimum) in a technical support role
  • Experience providing customer support
  • Relevant entry-level certifications preferred:
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