Tax Office Manager

4 weeks ago


Olathe, Kansas, United States H&R Block Full time
About the Role

We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional client experiences.

Key Responsibilities
  • Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
  • Partner with the District General Manager to develop and implement office-level growth plans, client growth targets, and local partnerships.
  • Recruit and interview candidates for tax office associate positions, ensuring the best talent is hired for the role.
  • Conduct timely performance reviews, address performance concerns, and resolve associate issues in collaboration with the Associate Relations Center.
  • Lead daily team meetings, communicate essential information to tax office associates, and create associate work schedules across all offices.
  • Travel between offices as required, ensuring consistency and quality in our services.
  • Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
Requirements
  • People management experience, with a proven track record of growing and developing associates.
  • Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
  • Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
  • Computer proficiency with the ability to use MS Office.
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
About H&R Block

H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We value diversity, inclusion, and a connected culture, where everyone feels safe to bring their authentic self to work every day.

We offer a range of benefits, including employee assistance programs, wellbeing initiatives, and discounts on everyday items and services. Our goal is to create an exceptional work environment that supports the growth and development of our associates.

As an equal opportunity employer, we welcome and celebrate diversity in the workplace, regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or expression.


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