Tax Office Manager

4 weeks ago


Olathe, Kansas, United States H&R Block Full time

Leadership Opportunity at H&R Block

We are seeking a skilled and experienced leader to join our team as a Multi-Unit Team Leader. In this role, you will be responsible for managing three H&R Block tax offices, providing leadership and development to associates, and delivering an outstanding client experience.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course

About H&R Block

We are a company that values diversity, inclusion, and community involvement. We offer a range of benefits to our associates, including employee assistance programs, wellbeing programs, and discounts on everyday items and services. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.


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