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Branch Manager, Olathe

4 weeks ago

Olathe, Kansas, United States Truity Credit Union Full time
Job Summary

This position provides exceptional member service through effective supervision of retail employees and day-to-day branch operations.

Key Responsibilities
  • Develop effective employees through training, coaching, evaluating, motivating and goal-setting.
  • Oversee the daily operations of the office, addressing questions, coaching employees, ensuring compliance to standards and guaranteeing the delivery of superior member service.
  • Identify and establish goals in line with the strategic initiatives with emphasis on membership, deposit, and loan growth.
  • Develop and carry out action steps for achieving branch goals.
  • Propose capital budget items annually.
  • Review and manage branch controlled expenses (i.e. overtime) to ensure they are within budget and cost effective.
  • Maintain working vendor relationships for operation of the branch.
  • Work with managers, business development officers and other personnel to identify and implement strategic initiatives that achieve branch growth, including product promotions, community partner relations, and community involvement.
  • Foster and maintain effective relationships with local law enforcement.
  • Prepare daily and monthly reports and conduct regular departmental meetings.
  • Perform Member Service duties as needed to serve members.
  • Assist Senior Management with special projects as needed.
  • Participate in community events as a representative of the organization.
  • Coordinate schedules to ensure that there is sufficient coverage at all times.
  • Assist in the coordination of work flow with other departments. i.e. consumer lending, mortgage lending, Contact Center, business services, Credit Resolutions.
  • Perform other duties and responsibilities as assigned.
  • Creating and updating procedures.
Requirements
  • Regular attendance and timeliness are essential functions of this position.
  • While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity.
  • The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds.
  • A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Regulatory Compliance & Confidentiality

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.

This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.