Branch Manager, Olathe
1 day ago
This position provides exceptional member service through effective supervision of retail employees and day-to-day branch operations.
Key Responsibilities- Develop effective employees through training, coaching, evaluating, motivating and goal-setting.
- Oversee the daily operations of the office, addressing questions, coaching employees, ensuring compliance to standards and guaranteeing the delivery of superior member service.
- Identify and establish goals in line with the strategic initiatives with emphasis on membership, deposit, and loan growth.
- Develop and carry out action steps for achieving branch goals.
- Propose capital budget items annually.
- Review and manage branch controlled expenses (i.e. overtime) to ensure they are within budget and cost effective.
- Maintain working vendor relationships for operation of the branch.
- Work with managers, business development officers and other personnel to identify and implement strategic initiatives that achieve branch growth, including product promotions, community partner relations, and community involvement.
- Foster and maintain effective relationships with local law enforcement.
- Prepare daily and monthly reports and conduct regular departmental meetings.
- Perform Member Service duties as needed to serve members.
- Assist Senior Management with special projects as needed.
- Participate in community events as a representative of the organization.
- Coordinate schedules to ensure that there is sufficient coverage at all times.
- Assist in the coordination of work flow with other departments. i.e. consumer lending, mortgage lending, Contact Center, business services, Credit Resolutions.
- Perform other duties and responsibilities as assigned.
- Creating and updating procedures.
- Regular attendance and timeliness are essential functions of this position.
- While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity.
- The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds.
- A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.
This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.
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