Account Manager

5 days ago


Olathe, Kansas, United States DH Pace Full time
Job Title: Account Manager

At DH Pace Company, we are seeking a highly skilled and experienced Account Manager to lead our National Accounts Division. As a key member of our team, you will be responsible for providing leadership and general management of Invoicing Coordinators/Invoicing Support, ensuring they meet National clients' needs while serving as the primary face and voice to the clients.

Key Responsibilities:
  • Provide leadership and general management of Invoicing Coordinators/Invoicing Support, including quality performance monitoring, improving processes, and development of employees.
  • Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability.
  • Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives.
  • Collaborate with internal departments to ensure National Account Customer needs are fulfilled.
  • Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans.
  • Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service.
  • Monitor and review all performance metrics of team members as it relates to meeting quality standards and assuring customer Standard Level of Expectations are being met.
Requirements:
  • Bachelor's degree preferred or equivalent work experience.
  • 2-3 years of direct management/peer management experience preferred with a minimum of 5 years of total work experience.
  • Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills.
  • An ability to hire, develop relationships, and hold employees accountable for performance objectives.
  • Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale.
  • Proficiency in Excel, Word, and Outlook.
  • Excellent interpersonal, verbal, and written communication.
  • Advanced motivational and negotiation skills.
Why DH Pace?

As a leading distribution, construction, and service organization, DH Pace Company offers a complete range of door and door related products and commercial security products. With over 95 years of experience and 50+ US offices in 24 states, we have a strong presence in the industry. Our benefit offerings include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, and a 401k retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. Successful completion of references, employment verifications, background checks, and drug screens are required in advance of hire. Please do not contact us via phone or email, and do not submit unsolicited resumes from search firms or agencies.


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