Assistant Director of Stakeholder Engagement

6 days ago

New York, New York, United States Vibrant Emotional Health Full time
Job Title: Assistant Director of Stakeholder Engagement

Vibrant Emotional Health is seeking an experienced Assistant Director of Stakeholder Engagement to join our team. This role will be responsible for managing stakeholder relationships, developing and implementing communication strategies, and providing guidance on stakeholder engagement.

Key Responsibilities:
  • Manage stakeholder mapping and develop communications to stakeholders in collaboration with the Marketing and Communications team
  • Develop and implement a process to respond to and track stakeholder enquiries and requests for information
  • Manage stakeholder engagement coordinators, providing guidance and directing their workload activities to ensure timescales and requirements are met
  • Create key documents and distribute throughout the network with ongoing impact monitoring
  • Establish and maintain new relationships with key partners
  • Create SLAs for engaging with stakeholders curated based on the partner needs
  • Manage and maintain state relationships while tracking the policy needs and changes happening in that state
  • Ensure all team members track contacts and communications with stakeholders
  • Develop stakeholder engagement reporting and heatmaps to guide outreach and communication strategies
  • Manage the "customer service" orientation of 988 - ensure that all staff is trained in and engaging in the new 988 model of service orientation towards our stakeholders
  • Be prepared to step in as a key leader in external facing events
  • Responsible for directly managing and/or mentoring all junior staff within their department
  • Support Vibrant culture through leadership integrity, transparent communication, and the demonstration of all Vibrant core values
  • Develop strategy as it relates to Vibrant's infrastructure (this is specific to IT, Operations, and Project Management positions)
  • Identifying vulnerabilities within Vibrant's current work flow and suggesting realistic solutions
Requirements:
  • Experience with communication or stakeholder management and engagement
  • Requires a Bachelor's degree or demonstrated experience in the field (5+ years)
  • Up to 25% travel required
Preferred Qualifications:
  • Experience with Salesforce, Asana, Jira, OneDrive, Google Drive
  • Familiarity with the crisis continuum, mental health work, crisis centers
  • Familiarity with communication strategies
  • Strong written capabilities
  • Experience working with executives up to the C-suite level regularly
Decision Making:
  • Identifies risk within the department and determines best practice solutions
  • Decisions have moderate to significant impact, requiring consultation with internal management, coalition partners and vendors to determine appropriate solutions
  • Consults with other members of senior staff on short-term and long-term projects and is the lead on all implementations
  • May be consulted or have approval authority for solutions proposed by peers or subordinate staff
  • Complex decision-making requiring in-depth analysis and consensus-building, subject to review by other members of senior management
Scope of Responsibility/Accountability:
  • Oversees all projects within their department
  • Recommends policies and procedures to guide program or departmental performance
  • Performance is monitored by other members of senior management
Managing/Directing Work:
  • Establishes work objectives and standards in support of program or operational goals
  • Monitors and conducts formal assessments of their team
  • Recommends new or modified systems or processes to increase effectiveness
Job Knowledge:
  • Ability to blend analysis, knowledge, and insights to effectively enhance personal and organizational performance
  • Ability to not only lead a team but encourage and cultivate a positive work environment
  • Applies detailed knowledge of professional principles to their management skills

Physical Abilities: This is a remote position that requires extended periods of sitting, video-based meetings, and computer-based work. Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

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