Senior Operations Services Manager

3 days ago


Waynesville, North Carolina, United States First Citizens Bank Full time
Senior Operations Services Supervisor

Overview

Are you a people person looking to make a difference in the financial services industry? As a Senior Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of multiple branches and leading a team of service line associates. Your primary focus will be on ensuring the smooth operation of branch transactions and customer service requests.

Key Responsibilities:

  • Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
  • Maintain a schedule and distribution of duties for remotely managed branches
  • Research and resolve transaction/cash discrepancies
  • Hiring, supervision, and performance management of service line associates
  • Processing transactions accurately and efficiently
  • Facilitating customer awareness and education of bank services, including digital banking capabilities
  • Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements:

  • Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
  • High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
  • Preferred Area of Experience: Management or supervisory experience
  • Licenses or Certifications: Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation. One day per week spent in secondary branch location Required, Possess a valid driver's license Required

Benefits:

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.



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