Senior Operations Services Manager
3 days ago
Overview
Are you a people person looking to make a difference in the financial services industry? As a Senior Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of multiple branches and leading a team of service line associates. Your primary focus will be on ensuring the smooth operation of branch transactions and customer service requests.
Key Responsibilities:
- Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
- Maintain a schedule and distribution of duties for remotely managed branches
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Requirements:
- Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
- High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
- Preferred Area of Experience: Management or supervisory experience
- Licenses or Certifications: Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation. One day per week spent in secondary branch location Required, Possess a valid driver's license Required
Benefits:
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
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