Senior Operations Services Supervisor
2 weeks ago
We are seeking a highly skilled Senior Operations Services Supervisor to join our team at First Citizens Bank. As a key member of our operations team, you will be responsible for the operational management of multiple branches and managing the teams of service line associates.
Key Responsibilities- Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures
- Maintain a schedule and distribution of duties for remotely managed branches
- Research and resolve transaction/cash discrepancies
- Hiring, supervision, and performance management of service line associates
- Processing transactions accurately and efficiently
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
To be successful in this role, you will need:
- Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management
- Or High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management
Management or supervisory experience, financial literacy, knowledge of retail banking products and services, operations management
What We OfferFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits.
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Senior Operations Services Manager
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Waynesville, North Carolina, United States First Citizens Bank Full timeSenior Operations Services SupervisorOverviewAre you a people person looking to make a difference in the financial services industry? As a Senior Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of multiple branches and leading a team of service line associates. Your primary focus will be on...
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