Front Desk Coordinator

4 days ago

Colorado Springs, Colorado, United States National Vision Full time
About the Role

We are seeking a highly skilled and organized Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional customer service, managing patient records, and ensuring a smooth flow of customers through the store.

Key Responsibilities
  • Provide high-quality customer service while adhering to safety protocols.
  • Ensure a seamless customer experience by managing patient schedules and flow.
  • Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
  • Process and understand managed care plans, obtaining necessary document information from insurance companies.
  • Provide customers with accurate and timely information.
  • Schedule and confirm appointments, follow-up visits, and classes.
  • File patient records daily and retrieve files for the next day's appointments.
  • Monitor order status and notify customers of delays or arrivals.
  • Maintain a tidy and organized reception area, ensuring all necessary materials are available.
  • Receive, sort, and distribute daily mail and deliveries, as well as manage office supplies inventory.
  • Participate in regular mandatory communication meetings.
Requirements
  • Experience as a Receptionist, Front Office Representative, or similar role is preferred but not required.
  • 0-2 years of related experience or training is preferred.
  • Experience handling multiple phone lines is a plus.
  • Strong customer service and organizational skills are essential.
About Us

National Vision is a leading optical retailer with a commitment to providing quality eye care and eyewear at an affordable price. We believe in delivering opportunities for professional growth and long-term career fulfillment. Our comprehensive benefits package includes health and dental insurance, 401k retirement savings, paid personal time off, and more.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other protected characteristics.

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