Airport Hotel Front Office Associate

5 days ago


Albuquerque, New Mexico, United States Towne Place Suites Airport Full time

Are you a customer-focused and results-driven individual looking for a new challenge? TownePlace Suites Airport is seeking a skilled Airport Hotel Front Office Associate to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for handling guest check-in and check-out procedures, including processing payments and verifying room status. Additionally, you will assist with nightly balancing and telephone services to ensure accurate posting to our property management system.

This role requires a high level of attention to detail, organizational skills, and the ability to multitask. You must be proficient in local area amenities, including restaurants, gas stations, banks, and shopping. Effective communication and problem-solving skills are essential, as you will handle guest concerns and requests in a professional and courteous manner.

Responsibilities:

  • Handle guest check-in and check-out procedures, including processing payments and verifying room status.
  • Assist with nightly balancing and telephone services to ensure accurate posting to our property management system.
  • Provide exceptional service to guests, ensuring their stay with us is memorable and enjoyable.
  • Handle guest concerns and requests in a professional and courteous manner.
  • Perform administrative tasks, such as responding to guest inquiries and resolving issues in a timely and efficient manner.

Requirements: High school diploma or equivalent required; 1-2 years of hospitality experience preferred.

Salary: $42,000 - $52,000 per year, depending on experience.

Benefits: Health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave, and hotel discounts.



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