Assistant Hotel Manager
4 weeks ago
Job Overview
As a key member of our front office team, the Assistant Hotel Manager plays a critical role in ensuring seamless guest experiences and maintaining high levels of customer satisfaction. This dynamic role requires a strategic thinker who can lead teams, manage conflicts, and drive business results while upholding the highest standards of hospitality.
Key Responsibilities
- Oversee the front desk, supervise front office staff, and delegate tasks to ensure efficient operations.
- Monitor and analyze guest feedback, identifying areas for improvement and implementing changes to enhance the guest experience.
- Collaborate with other departments to develop and implement strategies that drive revenue growth and improve operational efficiency.
- Develop and maintain effective relationships with guests, addressing concerns, and resolving issues promptly.
- Implement and enforce Marriott International standards and policies, ensuring compliance and maintaining a high level of customer satisfaction.
- Provide guidance and support to front office staff, focusing on their growth and development.
- Stay up-to-date on industry trends, best practices, and hotel policies through ongoing training and professional development.
Requirements
- Bachelor's degree in Hospitality Management or related field.
- Minimum 3 years of experience in front office management or supervisory roles within the hospitality industry.
- Proven track record of driving revenue growth, improving operational efficiency, and enhancing the guest experience.
- Excellent leadership, communication, and problem-solving skills.
- Able to work varied shifts, including evenings, weekends, and holidays.
- Strong analytical and organizational skills, with attention to detail and ability to multitask.
Salary Range
The estimated salary range for this position is $70,000 - $90,000 per annum, depending on experience.
About Us
The Sheraton Albuquerque Uptown is a proud member of Marriott International, dedicated to delivering exceptional guest experiences and fostering a positive work environment. If you are passionate about hospitality, leadership, and driving business results, we encourage you to apply for this exciting opportunity.
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