Airport Front Desk Hospitality Specialist

6 days ago


Albuquerque, New Mexico, United States Towne Place Suites Airport Full time

The Towne Place Suites Airport is seeking a skilled and friendly Front Desk Agent to join their team. As the primary point of contact for guests, this role requires excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.

Job Description:
  • Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
  • Process all financial transactions, including check-ins, check-outs, and payment processing, in accordance with company policies and procedures.
  • Verify and process credit card transactions, as well as complete and submit audit paperwork and shift reports.
  • Maintain accurate room status inventory and communicate relevant information to management and other staff members.
  • Provide detailed knowledge of hotel amenities, services, and local area attractions to enhance guest satisfaction.
  • Sell the value of the hotel by promoting room sales and reservations through personal contact and phone interactions.
  • Balance revenue and expense transactions, track room revenue and occupancy percentages, and maintain front office operating statistics.
  • Represent the hotel in a positive manner at all times, demonstrating a strong commitment to customer satisfaction.

This position offers a competitive salary range of $45,000 - $55,000 per year, depending on experience. Additionally, full-time benefit-eligible associates enjoy access to health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave, and hotel discounts.



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