Hotel Front Desk Director

6 days ago


Albuquerque, New Mexico, United States Sheraton Albuquerque Uptown Full time

We are seeking a highly skilled Front Office Manager to oversee the work of all team members, regulate housekeeping staff, and guarantee accurate customer-related tasks. This role offers a competitive salary of $60,000 - $80,000 per year and opportunities for professional growth at the Sheraton Albuquerque Uptown.

About Us:

The Sheraton Albuquerque Uptown is committed to providing a supportive work environment for its associates. We offer paid time off, free meals, uniforms, non-slip shoes, and ongoing training. Our associates also enjoy major hotel discounts at over 7,000 hotels worldwide and other company discounts.

Job Description:

This role requires excellent communication and leadership skills to ensure courteous and professional service. The ideal candidate will review the Front Desk log, reconcile charges, and attend department meetings. They will work day and evening shifts, including weekends and holidays, with some overtime possible.

  • Oversee the work of all team members to ensure efficient room preparation prior to check-in time.
  • Maintain positive guest relations at all times, ensuring guest satisfaction.
  • Ensure compliance with all Front Office policies, standards, and procedures, including safe procedures, cash handling, and key security.


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