Front Desk Associate
4 days ago
Company Overview
">- Total Management Systems is a growing organization operating ten hotels throughout the state.
Salary: $40,000 - $50,000 per year
">Job Description
">We are seeking a highly skilled and friendly Front Desk Agent to join our team at the Fairfield Inn Airport. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
">The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong attention to detail. If you enjoy working in a fast-paced environment and are passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
">Responsibilities
">- ">
Assist guests with check-in and check-out processes, including computation and collection of payment.
">Process all financial transactions, including verification and processing of credit card transactions in accordance with company policies and procedures.
">Perform nightly balancing and telephone services to ensure proper posting to property management system.
">Prepare express checkout folios and maintain room status inventory.
">Communicate shift information to GM and other desk staff.
">Handle guest concerns immediately and request management assistance if necessary.
">Have detailed knowledge of hotel amenities, including systems in guest rooms.
">Ensure highest level of guest satisfaction possible.
">Sell value of hotel and strive to earn most reservations and room sales via phone and personal contact.
">Responsible for balancing revenue and expense transactions and maintaining overall operations and appearance of front desk.
">Typically handle duties of front desk agent and some of accounting department.
">Track room revenue, occupancy percentages, and other front office operating statistics.
">
Requirements
">- ">
High school diploma or equivalent required.
">Previous experience in hospitality industry preferred.
">Excellent communication and interpersonal skills.
">Ability to work well under pressure and maintain confidentiality.
">Proficient in local area amenities and hotel systems.
">
Benefits
">- ">
Health insurance.
">Dental coverage.
">Vision.
">401(k) with match.
">Paid time-off.
">Paid sick leave.
">Hotel discounts.
">
Additional Information
">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
">Ongoing development of additional tasks may occur and such developments are subject to business needs and operational requirements.
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