Hotel Guest Service Representative
5 days ago
Looking for a challenging and rewarding career in hospitality? TownePlace Suites Airport is seeking a skilled Hotel Guest Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for handling guest check-in and check-out procedures, including processing payments and verifying room status. Additionally, you will assist with nightly balancing and telephone services to ensure accurate posting to our property management system.
This role requires a high level of attention to detail, organizational skills, and the ability to multitask. You must be proficient in local area amenities, including restaurants, gas stations, banks, and shopping. Effective communication and problem-solving skills are essential, as you will handle guest concerns and requests in a professional and courteous manner.
Salary: $45,000 - $55,000 per year, depending on experience.
Benefits: Health insurance, dental coverage, vision, 401(k) with a match, paid time-off, paid sick leave, and hotel discounts.
TownePlace Suites Airport offers a supportive and dynamic work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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