Senior IT Support Specialist

2 weeks ago


Lansing, Michigan, United States Precision Castparts Corp PCC Full time
Job Summary:

We are seeking a highly skilled and experienced Client Technology Analyst Level 3 to join our IT support team. As a senior-level technical professional, you will be responsible for providing expert-level technical support, resolving complex IT issues, and managing escalated support requests from Level 1 and Level 2 technicians.

Key Responsibilities:
  • Provide expert-level technical support to resolve complex and challenging IT issues, including hardware, software, network, and system-related problems.
  • Act as the point of escalation for Level 1 and Level 2 support technicians, guiding them in resolving difficult issues and ensuring timely resolution.
  • Identify, diagnose, and resolve complex IT issues efficiently, often involving in-depth analysis, research, and collaboration with other IT teams.
  • Maintain thorough records of support activities, resolutions, configurations, and project documentation.
Requirements:

To be successful in this role, you will need to have a strong background in IT support, excellent problem-solving skills, and the ability to communicate complex technical information to non-technical stakeholders.

You will also need to be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously.

Additionally, you will need to have a strong understanding of security policies, standards, and regulations, and be able to ensure that our organization adheres to these guidelines.

About Us:

Precision Castparts Corp. (PCC) is a leading manufacturer of complex structural investment castings, airfoil castings, forged components, aerostructures, and highly engineered, critical fasteners for aerospace applications.

We are a global company with over 120 operations and approximately 20,000 employees worldwide.

We are committed to delivering high-quality products and services to our customers, and we are looking for talented individuals who share our values and are passionate about making a difference in the industry.



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