Senior Production Support Analyst

3 days ago


Lansing, Michigan, United States Saxon Global Full time
Job Title: Senior Production Support Analyst

At Saxon Global, we are seeking a highly skilled Senior Production Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing senior-level production support for Tier II applications, databases, and systems.

Key Responsibilities:
  • Provide technical support for several applications in the SDLC and troubleshoot issues
  • Diagnose problems, define, and coordinate the implementation of solutions individually
  • Write, modify, and execute SQL queries for Oracle and SQL Server
  • Interfacing with Application Developers to communicate issues and suggest remediation
  • Resolve Incident Management issues from triage through to resolution
  • Manage the running of daily batch processing and scheduled production activities
Requirements:
  • Excellent communication skills
  • Salesforce CRM, APEX design knowledge
  • IBM Middleware knowledge Data Power, ACE, OpenShift React
  • Experience with development and testing of enterprise-level software architecture
  • Experience with query languages such as Oracle PL/SQL
  • Experience developing/optimization of query language scripts
  • Experience with common data fix procedure
  • Experience/understanding of agile process and its roles
  • Experience using large scale version control, build and PMO tools (DevOps, etc.)
  • Strong software analytic skills/experience
Preferred Qualifications:
  • Experience in training/mentoring a junior developer
  • Experience/understanding of healthcare industry


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