Desktop Support Specialist
4 hours ago
Job Summary:
Resource Logistics is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support for Windows PC and Mac related issues, as well as supporting meeting rooms and new user onboarding.
Key Responsibilities:
• Provide technical support for Windows PC and Mac related issues
• Support meeting rooms, including TV's, polycom, and other audio/video conferencing hardware
• Assist with new user onboarding and preparing necessary IT equipment
• Follow technical guides for retiring and wiping old devices, working alongside the asset manager
• Follow technical guides for imaging and configuring new PCs
• Resolve end-user issues related to hardware and software
• Take notes and gather information on issues for ticketing in Service Now
• Proactively learn and improve technical skills, with a willingness to get additional training from team members or attend available trainings
Requirements:
• Strong hands-on experience with Windows PC and Mac support
• Ability to assign and work on incident tickets through Service Now
• Knowledge of support for Microsoft Office Suite - Office 365 online and desktop applications
• Familiarity with various hardware platforms to troubleshoot and break-fix hardware issues, particularly Dell and Mac PCs
• Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals, and escalation to the appropriate teams
Working Conditions:
This is an onsite position located in Lansing, MI. The ideal candidate will have a strong technical background, excellent communication skills, and a proactive mindset.
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