Retail Supervisor of Sales and Customer Experience

3 weeks ago


Chelsea, Massachusetts, United States Burlington Full time

At Burlington, we're committed to building a diverse and inclusive community that fosters growth and success for all. If you're passionate about leading a team and delivering exceptional customer experiences, consider joining our team as a Full-Time Customer Service Supervisor or Selling Floor Supervisor.

As a Retail Front End Supervisor, you'll play a vital role in the store leadership team, working closely with Store Management to drive results in Merchandising, Customer Service, Operations, and Human Resources. This leadership position offers a unique opportunity to develop your skills and progress to a management role within our expanding organization.

Our Core Values:

• Drive Results

• Trust & Respect Each Other

• Build Teams & Partnerships

Burlington Benefits:

• Growth Opportunities

• Competitive Pay: $17 - $19 per hour

• Flexible Hours

• 15-30% Associate Discount

• Medical, Dental, and Vision Coverage

• Employee Assistance Program

• Life and Disability Insurance

• Paid Time Off

• Paid Holidays

• 401(k) Plan

Key Responsibilities:

• Supervise all store functions and associates while in the role of Manager on Duty

• Maximize sales results through training, developing, and coaching of direct reports

• Promote safety for both customers and associates by adhering to company guidelines

• Cultivate a diverse culture based on teamwork and collaboration

• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure exceptional customer service

• Reinforce our company Asset Protection strategies to eliminate shortage

• Assist in recruiting, interviewing, and onboarding new associates

• Participate in weekly workload planning meetings

• Drive Community Relations participation through company programs and partnerships

• Coordinate meal and break periods and monitor schedule adherence

Requirements:

• At least 1 year of supervisory experience within an off-price, big box, or specialty environment

• Strong interpersonal skills with a positive and engaging attitude

• Ability to work a full-time schedule including nights, weekends, and holidays as required

• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time

Burlington is a rapidly growing brand offering a variety of training and development opportunities to help you grow with us. You'll enjoy a competitive wage, flexible hours, and an associate discount. Our benefits package includes medical, dental, and vision coverage, including life and disability insurance. Full-time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

Our store teams work hard and have fun together. Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.



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