Customer Service Representative
2 weeks ago
Level: Entry
Job Location: Chelsea, MA - Chelsea, MA
Position Type: Full Time
Education Level: High School
Salary Range: $20.00 Base+Commission/month
Travel Percentage: None
Job Shift: Swing
Job Category: Customer Service
Description
At Delta Management Associates, we prioritize employee development and take a long-term approach to preparing employees for a rewarding career.
We have been providing superior recovery and default management solutions to clients in the higher education, government, and financial services industries for over 30 years.
The Customer Service & Collection Specialist works in a fast-paced team environment, providing exceptional customer service by partnering with borrowers to find solutions to resolve their federal debt.
Responsibilities include:
- Making outbound and receiving inbound calls
- Reviewing accounts on a daily basis
- Updating account information through our collections system
- Compliance with all federal and state laws with regard to collection policies and procedures
Delta Benefits
Competitive pay based on experience
Flexible schedule
Comprehensive paid 2-week training program
Casual dress code
Benefit package including health, dental, short-term disability, vision, and 401k
Uncapped bonuses
Requirements to be considered for the position
High School Diploma or equivalent
All candidates are required to pass a background check, credit screen, and drug test
Federal student loans must be in good standing
We are an equal opportunity employer that hires without regard to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other prohibited factors under applicable federal, state, and local laws.
We are proud to participate in eVerify.
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