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Customer Service Representative

1 month ago


Chelsea, Massachusetts, United States Masis Professional Group Full time

Masis Professional Group is seeking a skilled Customer Service Representative to join our team. This role involves managing orders, deductions, and sales support, as well as interacting with the sales team and warehouse staff.

Key Responsibilities:

• Manage orders and deductions, ensuring accurate and timely processing

• Collaborate with the sales team to address customer inquiries and needs

• Update appointment logs and communicate with brokers, customers, and sales reps

• Review shortage reports and conditionally contact customers

• Run daily reports from AX to monitor inventory and sales

Requirements:

• Knowledge of Microsoft Dynamics AX 2012 or D365

• Experience in the food manufacturing industry, order processing, and sales organization

• Bi-lingual in Spanish is a plus, but not required