Support Specialist II
4 weeks ago
The Support Specialist plays a vital role in ensuring that Inogen's equipment meets the clinical needs of patients in their homes. This part-time position requires strong communication skills, attention to detail, and the ability to work independently. The ideal candidate will have experience in home medical equipment delivery and a strong work ethic.
Key Responsibilities:- Pick up and deliver respiratory equipment to patients in their homes or other specified locations.
- Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
- Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
- Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
- Complete paperwork relating to deliveries, pick-ups & testing.
- Operate non-commercial vehicle carrying medical equipment.
- May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
- High School diploma or equivalent, required.
- 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
- Intermediate knowledge/proficiency in Microsoft Office, required.
- State or National certification or licensure as one or more of the following: Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.
- 2 years' experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
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