IT Support Specialist
2 weeks ago
At Stefanini Group, we are seeking a highly skilled and motivated Deskside Technician II to join our team. As a Deskside Technician II, you will be responsible for providing top-notch technical support to our corporate clients, ensuring their IT infrastructure runs smoothly and efficiently.
Key Responsibilities:- Provide Windows, software, and hardware support to corporate clients
- Stage, provision, and deploy IT machines to end users following best business practices
- Diagnose, troubleshoot, and implement fixes for a variety of technology
- Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
- Troubleshoot VPN and VDI connectivity
- Follow appropriate KB articles
- Manage workload via ticketing software
- Prioritize and complete work in a group and independently with minimal supervision
- Communicate technical information to non-technical audiences
- Smart Hands remote support for offsite resolver groups
- Inventory management of IT assets including asset auditing
- 1 year of corporate deskside support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handling challenging, dynamic, rapid-response user support
- Experience with Microsoft Office / Office 365 suite
- Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
- Experience with endpoint protection and encryption (Bitlocker) support
- Familiarity with using remote desktop support tools
- High School Diploma or equivalent
- Maintain valid driver's license
- Walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
- Demonstrate high level of professionalism and strong personal interaction skills
- Maintain neat and professional work area and appearance in compliance with site policies
- Ability to pass standard panel drug screening and background check
- Adhere to assigned shift schedule
- Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well
We are a Brazilian and privately owned company with a flat organizational structure that enables faster communication and decision making. Our agility, flexibility, and innovation are in our DNA.
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