IT Support Specialist

2 weeks ago


Jacksonville, Florida, United States Stefanini Group Full time
Job Title: Deskside Technician II

At Stefanini Group, we are seeking a highly skilled and motivated Deskside Technician II to join our team. As a Deskside Technician II, you will be responsible for providing top-notch technical support to our corporate clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities:
  • Provide Windows, software, and hardware support to corporate clients
  • Stage, provision, and deploy IT machines to end users following best business practices
  • Diagnose, troubleshoot, and implement fixes for a variety of technology
  • Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
  • Troubleshoot VPN and VDI connectivity
  • Follow appropriate KB articles
  • Manage workload via ticketing software
  • Prioritize and complete work in a group and independently with minimal supervision
  • Communicate technical information to non-technical audiences
  • Smart Hands remote support for offsite resolver groups
  • Inventory management of IT assets including asset auditing
Requirements:
  • 1 year of corporate deskside support or equivalent experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging, dynamic, rapid-response user support
  • Experience with Microsoft Office / Office 365 suite
  • Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
  • Experience with endpoint protection and encryption (Bitlocker) support
  • Familiarity with using remote desktop support tools
  • High School Diploma or equivalent
  • Maintain valid driver's license
  • Walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
  • Demonstrate high level of professionalism and strong personal interaction skills
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule
What We Offer:
  • Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well

We are a Brazilian and privately owned company with a flat organizational structure that enables faster communication and decision making. Our agility, flexibility, and innovation are in our DNA.


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