Clinical Support Specialist

7 days ago


Jacksonville, Florida, United States Inogen Full time
Job Summary

The Clinical Support Specialist plays a vital role in ensuring that Inogen's equipment meets the clinical needs of our patients. This position supports the Referral Development Manager by handling delivery and setup of equipment, as well as participating in sales activities.

Key Responsibilities
  • Deliver and set up respiratory equipment to patients in their homes or other specified locations.
  • Assemble, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
  • Gather customer information and fulfill customer needs, educating them where applicable to prevent further contact.
  • Maintain the highest level of quality in customer care while acting in a professional and courteous manner.
  • Complete paperwork relating to deliveries, pick-ups, and testing.
  • Operate a non-commercial vehicle carrying medical equipment.
  • May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
Requirements
  • High School diploma or equivalent required.
  • 1 year experience in home medical equipment delivery, with oxygen therapy or respiratory experience preferred.
  • Intermediate knowledge of Microsoft Office required.
Additional Responsibilities for Support Specialist II
  • Conduct equipment set-up both remotely and directly.
  • Maintain a current calendar reflecting availability for patient appointments.
Additional Responsibilities for Support Specialist III
  • Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
  • Complete service calls, both remotely and directly, documenting activities and results in a timely manner.
Knowledge, Skills, and Abilities
  • Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.
  • Knowledge of current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.
  • Ability to work self-manage and work independently.
  • Strong work ethic and excellent oral and written communication skills required.
  • Proficient in use of laptop and electronic tablet required.


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