Customer Service Manager

1 week ago


GondrecourtleChâteau, Grand Est, United States PCs for People Full time
Job Overview

We are seeking a highly skilled Customer Service Lead to join our dynamic retail team at PCs for People. As a key member of our team, you will play a pivotal role in shaping customers' perceptions of the company and contributing significantly to its success.

Responsibilities
  1. Team Leadership: Assist with recruiting, training, and retaining customer service representatives, ensuring they deliver exceptional service to our customers.
  2. Customer Interaction: Greet and welcome customers warmly, creating a positive and inviting atmosphere in the store, and actively listen to their inquiries, concerns, and feedback.
  3. Sales and Support: Assist customers with account setup, product selection, and understanding features and benefits to find the best solutions for their needs.
Requirements
  • High school diploma or equivalent; a college degree is a plus.
  • Previous experience in retail or customer service, with leadership experience preferred.
  • Excellent communication and interpersonal skills with a strong customer-focused approach.
Benefits

We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and PTO. We have a casual, fun, team-oriented environment, and we strive to create a diverse, inclusive workplace.

Estimated Salary: $21,600 - $25,000 per year.



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