E-commerce Fulfillment Supervisor
2 weeks ago
Position Title: Fulfillment Office Manager
Location: Lakewood, NJ
Compensation: Starting at $20/hour
Work Schedule: Monday to Thursday 9am-5pm, Friday 9am-2pm
KEY RESPONSIBILITIES
- Account Oversight
- Manage and supervise all facets of our Amazon Seller Central account.
- Evaluate account health, performance indicators, and sales patterns.
- Keep abreast of Amazon's policies and guidelines to ensure adherence.
- Shipment Coordination
- Organize and oversee product shipments to Amazon fulfillment centers.
- Collaborate with the warehouse team to guarantee precise and timely shipment preparation.
- Monitor shipments to confirm they arrive at Amazon fulfillment centers without complications.
- Inventory Management
- Regularly verify inventory levels to ensure accuracy and avert stock shortages or excess.
- Investigate inconsistencies and implement corrective measures as necessary, such as initiating removal orders or restocking.
- Customer Interaction
- Provide prompt and effective responses to customer inquiries via Amazon's messaging platform.
- Address customer issues, resolve concerns, and uphold a high standard of customer satisfaction.
- Manage product reviews and ratings to enhance overall product performance.
- Case Handling
- Open and manage cases with Amazon Seller Support as required, addressing account-related challenges or escalations.
- Follow up on cases to ensure swift resolution and maintain a positive rapport with Amazon's support team.
- Record Maintenance
- Keep organized documentation of all transactions, shipments, and customer interactions for reference and reporting purposes.
QUALIFICATIONS
- In-depth knowledge of Amazon Seller Central and e-commerce platforms.
- Exceptional communication and customer service abilities.
- Analytical mindset with proficiency in data analysis tools.
- Detail-oriented with the capability to manage multiple tasks concurrently.
- Strong problem-solving skills and the ability to work autonomously.
- Familiarity with Amazon's policies and seller guidelines is advantageous.
Company Overview
PrideStaff offers a diverse range of rewarding career opportunities. Whether you seek the flexibility of temporary roles or the challenges of full-time positions, PrideStaff can assist you in finding the job that aligns with your skills and interests. With locations nationwide, PrideStaff provides you with access to excellent job opportunities with over 3,000 employers.
As a PrideStaff Field Associate, you will benefit from our competitive pay and benefits package, and importantly, you will be treated with fairness, dignity, courtesy, and respect. Partner with a staffing firm that prioritizes your needs.
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