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Fleet Operations Supervisor

2 months ago

WilkesBarre, Pennsylvania, United States Ryder Full time

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ADVANCE YOUR CAREER WITH RYDER

Join a key player in one of the most esteemed names in

Logistics, Transportation, Fleet Management, and Supply Chain Solutions globally.

We are on the lookout for exceptional candidates who can bring innovation, flexibility, and outstanding customer service that will surpass our clients' expectations. If you have a robust work ethic and a strong ambition to thrive and develop your career, we have a position for YOU.

Position Overview

The Fleet Operations Supervisor is responsible for overseeing the drivers within a designated region. This role focuses on managing and mentoring these drivers regarding their responsibilities and safety protocols; ensuring they have a rewarding employment experience at Ryder; and guaranteeing that we fulfill our clients' needs.

Key Responsibilities

  • Oversee the daily operations of the drivers.
  • Ensure professional, timely, and effective communication with drivers through phone calls and system messages, fostering a positive environment to enhance driver engagement, reduce turnover, and boost driver satisfaction and productivity.
  • Monitor driver detention times.
  • Analyze Lytx events and provide coaching to drivers as necessary. Document behaviors appropriately.
  • Review Hours of Service (HOS) violations in Geotab and guide drivers on compliance. Document violations as needed.
  • Track driver attendance, compensation, and status within the system.
  • Offer continuous guidance and leadership to drivers to ensure exceptional customer service, achievement of key performance indicators (KPIs), and the professional growth of our drivers.
  • Collaborate with internal teams to identify and implement innovative solutions to enhance driver retention.
  • Manage driver payroll and ensure drivers have quality time off.
  • Ensure compliance in driver training programs.

Additional Duties

  • Perform other responsibilities as assigned.

Required Skills and Qualifications

  • Ability to make timely decisions.
  • Excellent verbal and written communication skills.
  • Capability to build and maintain professional relationships across all organizational levels.
  • Ability to work independently and collaboratively within a team.
  • Adaptability to thrive in a fast-paced environment.
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Detail-oriented with strong follow-up abilities.
  • Proven leadership capabilities.
  • Ability to engage and mentor team members.
  • Creative problem-solving skills.
  • Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required.
  • In-depth knowledge of the logistics industry is essential.
  • Understanding of local and federal regulations related to customer/company operations is required.
  • Intermediate knowledge of Supply Chain Management components is preferred.

Qualifications

  • High School diploma or GED is required.
  • Bachelor's degree in Business, Logistics, or Supply Chain is preferred.
  • Minimum of two (2) years of relevant experience in supply chain, logistics, or a related field is preferred.
  • At least two (2) years of direct supervisory or leadership experience is required.
  • Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required.
  • In-depth knowledge of the logistics industry is essential.
  • Understanding of local and federal regulations is required.
  • Intermediate knowledge of Supply Chain Management components is preferred.

Travel Requirements: 10-20%

DOT Regulations: None

Along with a comprehensive benefits package, including a 401(K) Savings Plan with company matching, discounted stock purchase options, and performance-based annual increases, we proudly offer:

  • Extensive training and opportunities for ongoing professional development.
  • Access to regional and local Ryder resources to support our growth.
  • The stability and reassurance of working for a world-class, Fortune 500 company with over 85 years of experience and more than 36,000 employees globally.
  • 12 weeks of paid maternity leave.
  • An additional day of Paid Time Off for Military Veterans.

You MUST be committed to aligning with our core values: Trust, Innovation, Expertise, Collaboration, and Safety. Embracing and utilizing technology as part of your daily responsibilities is essential.

Furthermore, YOU represent the management and professional face of the Ryder organization.

Job Category: Logistics

Compensation Information:

The compensation offered to candidates may vary based on several factors, including relevant experience, education, work location, market data, and internal equity.

Benefits Information:

For all Full-time positions only: Ryder provides comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

Security Notice for Applicants: Ryder will only communicate with applicants directly from a verified email address and will never conduct interviews through chat forums, messaging apps, or online questionnaires. During interviews, Ryder will never request any form of payment or banking details.

Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please use the internal application process to apply.